Frequently Asked Questions

Answers to Your Common Questions

General Questions

Explore Common Queries and Find Solutions

1. What is Marvin, and what does it do?

Marvin is a sophisticated SaaS (Software as a Service) platform specifically designed to empower users in creating, publishing, and analyzing their social media content. It serves as a comprehensive toolset for managing and optimizing your social media presence across various platforms.

Here’s a breakdown of what Marvin offers:

  1. Content Creation: Marvin provides user-friendly tools and templates to assist in crafting engaging and visually appealing social media content. You can design and customize posts, graphics, and videos to align with your brand’s style and messaging.
  2. Content Scheduling: With Marvin, you can plan and schedule your social media posts in advance. This feature helps you maintain a consistent posting schedule, even during non-business hours or holidays.
  3. Multi-Platform Publishing: Marvin supports multiple social media platforms, allowing you to manage and publish content across networks like Facebook, Instagram, Twitter, LinkedIn, and more, all from one centralized dashboard.
  4. Analytics and Insights: Gain valuable insights into your social media performance with Marvin’s analytics tools. Track key metrics, such as engagement, reach, and click-through rates, to assess the impact of your content and campaigns.
  5. Audience Engagement: Respond to comments, messages, and mentions directly from Marvin. It streamlines communication with your audience and ensures timely engagement.
  6. Competitor Analysis: Marvin can help you monitor your competitors’ social media activities. Analyze their content strategies, audience engagement, and growth to fine-tune your own approach.
  7. Content Collaboration: Collaborate seamlessly with team members, content creators, and stakeholders within Marvin. Share drafts, gather feedback, and coordinate content creation efforts.
  8. Content Calendar: Maintain an organized content calendar within Marvin, making it easy to visualize your posting schedule and plan content in advance.
  9. Automation: Automate routine tasks, such as posting at optimal times, reposting evergreen content, and curating relevant content from other sources.

In essence, Marvin is a powerful social media management tool that streamlines the entire social media content lifecycle. Whether you’re a small business owner, marketer, or social media manager, Marvin simplifies the process of creating, scheduling, and analyzing social media content, helping you boost your online presence and engagement effectively.

2. What are the key features of Marvin?

Marvin, as a social media content Software as a Service (SaaS) platform, offers a comprehensive set of features to help users create, manage, and optimize their social media content and campaigns. Here are the key features that make Marvin a valuable tool for social media content management:

  1. Content Creation: Marvin provides user-friendly tools for creating visually appealing social media content, including posts, graphics, and videos. Users can customize content to match their brand’s style and messaging.
  2. Content Scheduling: Users can plan and schedule social media posts in advance, ensuring a consistent posting schedule and freeing up time for other tasks.
  3. Multi-Platform Publishing: Marvin supports multiple social media platforms, allowing users to manage and publish content across various networks, such as Facebook, Instagram, Twitter, LinkedIn, and more, all from a centralized dashboard.
  4. Analytics and Insights: Marvin offers robust analytics tools to track key performance metrics, including engagement, reach, click-through rates, and follower growth. This data helps users assess the impact of their content and make data-driven decisions.
  5. Audience Engagement: Users can engage with their audience directly within Marvin by responding to comments, messages, mentions, and other interactions. This feature streamlines communication and ensures timely engagement.
  6. Content Collaboration: Teams can collaborate seamlessly within Marvin. Users can share content drafts, gather feedback, and coordinate content creation efforts among team members.
  7. Content Calendar: Marvin provides an organized content calendar, making it easy to visualize the posting schedule and plan content in advance.
  8. Automation: Marvin’s automation capabilities help users streamline routine tasks, such as posting at optimal times, reposting evergreen content, and curating relevant content from other sources.

These key features collectively enable users to efficiently manage their social media presence, create engaging content, analyze performance, and interact with their audience across multiple social media platforms. Marvin simplifies the complexities of social media content management, making it an essential tool for businesses and individuals looking to enhance their online presence.

3. How much does Marvin cost, and what are the pricing options?

For detailed information about Marvin’s pricing and available plans, we recommend visiting our dedicated Pricing page. You can access the Pricing page by clicking here.

On the Pricing page, you’ll find comprehensive information about the various pricing tiers, including their features, costs, and any available discounts or special offers. We strive to provide flexible pricing options to cater to the diverse needs of our users, whether you’re an individual looking for personal use or a business seeking a solution for your team.

Please note that pricing may vary depending on factors such as the number of users, the level of features needed, and any additional services or add-ons you require. Our Pricing page will provide you with the most up-to-date and detailed information to help you choose the plan that best suits your requirements.

If you have any specific questions or need further assistance regarding Marvin’s pricing or features, don’t hesitate to reach out to our dedicated support team. You can find our contact information on the Contact Us page of our website.

Visit our Pricing page now to explore the options and make an informed decision about how Marvin can meet your social media content management needs.

4. Is there customer support or documentation available?

Absolutely! We are committed to providing excellent support and resources to ensure your experience with Marvin is as smooth as possible.

  1. Customer Support: We offer comprehensive customer support to assist you with any questions, issues, or concerns you may have. Our dedicated support team is available to help you via email, live chat, or phone during our business hours. You can find our contact information on the “Contact Us” page of our website.
  2. Documentation: In addition to our customer support, we provide extensive documentation to help you get the most out of Marvin. Our documentation includes user guides, tutorials, FAQs, and troubleshooting articles. It’s a valuable resource for learning how to use Marvin effectively and resolving common issues on your own.
  3. Video Tutorials: We also offer video tutorials that visually guide you through various features and functionalities of Marvin. These tutorials can be particularly helpful if you prefer a more interactive learning experience.
  4. Webinars and Training: Periodically, we conduct webinars and training sessions to dive deeper into specific aspects of Marvin. These sessions are an excellent opportunity to interact with experts and expand your knowledge.

Whether you’re looking for immediate assistance, self-help resources, or opportunities to engage with the Marvin community, we’ve got you covered. Our goal is to ensure that you have the support and information you need to make the most of Marvin’s social media content management capabilities. If you ever encounter any challenges or have questions, please don’t hesitate to reach out to us, and we’ll be happy to assist you.

Pricing & Plans

Understanding Our Pricing Plans

1.Do you offer a free trial?

All Marvin plans offer a 14 day free trial to make sure that Marvin is the right tool for you and your business

2. What's included in the free trial?

All of the functionality of the selected plan is available on the free trial.  The trial is limited to a single user on that plan.  Subsequent users will be charged immediately

3. How does your pricing scale with usage?

Our pricing is designed to be flexible and accommodating to your needs as your business and needs grow. We offer several pricing tiers to ensure you get the most value out of our service:

  1. Starter Plan: Ideal for individuals, this plan offers a fixed monthly fee with a no usage limits. We offer publishing to Social Channels only.  The plan is designed for single users only and does not support features such as authorisation.  Reporting functionality is also limited
  2. Professional Plan: Geared towards growing businesses and more demanding individual users.  This is designed to support multiple users within the same business and is our most popular plan.
  3. Business Plan: Tailored for larger organizations and high-demand users, our Business plan also adds AI content creation functionality.
  4. Enterprise Plan: Our most advanced plan which adds the ability to define your own content creation workflows and authorisation steps.

4. Is there a minimum contract period?

At Marvin, we believe in giving our customers the flexibility they need to make the best choices for their business. Therefore, we do not impose a minimum contract period on our subscriptions.

We offer our services on a month-to-month basis, allowing you to pay as you go and giving you the freedom to adapt to your evolving needs. This means you can start, upgrade, downgrade, or cancel your subscription at any time without being tied to a long-term commitment.

Our goal is to provide you with a hassle-free experience, ensuring that you have the autonomy to make decisions that align with your organization’s goals and budget. If you ever have questions or need assistance with your subscription, our customer support team is ready to help you every step of the way.

At Marvin, we value your business, and our flexible contract terms are designed to reflect that commitment to your convenience and satisfaction.

Features & Functionality

Discover Marvin's Features and Functionality

1. Are all features the same on all plans?

No we offer a range of features to suit your budget.  Check out our Pricing page for full details.

2. Which Social Channels does Marvin currently support?

The list of social channels that are supported by Marvin continues to grow each month.  Currently the following channels are supported:

  • Facebook
  • X (formerly Twitter)
  • LinkedIn
  • Slack
  • Telegram
  • Instagram
  • API Publishing (only available on Professional Plan and higher)

The following social channels will shortly be available on Marvin:

  • WeChat
  • TikTok
  • Whatsapp

If there is a particular channel that you require support for please contact us and a member of our team will be able to assist you in understanding when and how Marvin will be able to assist you

3. How do I publish to a Social Network?

Marvin enables you to publish to multiple Social Networks all at the same time via a single click.  Our user guides fully explain how to connect your social channels and publish to them.

4. What is the first thing I need to do when I begin?

The first step is to connect up each of the social media channels that you intend to publish to.  Our easy to follow video provides details of how to do this

Security & Privacy

Safeguarding Your Data: Security and Privacy

1. How is user data protected and secured?

At Marvin SaaS, the security and protection of your data are of paramount importance to us. We have implemented a robust set of security measures to ensure that your data remains safe and confidential. Here’s an overview of our data protection and security practices:

  1. Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols, including SSL/TLS. This ensures that your data remains private and secure during transit.
  2. Access Control: We employ strict access controls to ensure that only authorized personnel can access your data. User authentication mechanisms, role-based access control, and strong password policies are in place to prevent unauthorized access.
  3. Data Centers: We host our infrastructure in highly secure data centers with state-of-the-art physical security measures, including 24/7 surveillance, access control, and redundant systems to ensure data availability.
  4. Regular Audits: Our security practices undergo regular audits and assessments to identify and address vulnerabilities. We also engage in third-party security assessments to validate the effectiveness of our security measures.
  5. Data Backups: We regularly back up your data to multiple geographically dispersed locations. This ensures that your data can be recovered in the event of data loss or unforeseen incidents.
  6. Compliance: We adhere to industry-specific compliance standards and regulations relevant to data security and privacy. Our commitment to compliance helps ensure that your data remains protected in accordance with applicable laws and regulations.
  7. Security Updates: We stay vigilant about security threats and apply timely security patches and updates to our software and infrastructure to protect against emerging threats.
  8. Employee Training: Our team is well-trained in security best practices, and we enforce strict internal policies to safeguard user data.

Rest assured that we take every possible measure to protect your data and maintain the highest standards of security. If you have any specific questions or concerns about our security practices, please don’t hesitate to reach out to our support team for further information or clarification. Your data security is our top priority.

 

 

2. What compliance standards & certifications does Marvin adhere to?

At Share With Marvin, we take data security and compliance seriously. We adhere to several industry-specific compliance standards and certifications to ensure that your data is handled in a secure and compliant manner. Here are some of the key standards and certifications we follow:

  1. Industry  Standards: We adhere to specific standards such as:
    • ISO 27001: An internationally recognized standard for information security management systems.
    • GDPR: The General Data Protection Regulation, ensuring the protection of personal data for EU residents.
    • PCI DSS: The Payment Card Industry Data Security Standard, relevant for payment card data handling.
    • SOC 2: A framework for security, availability, processing integrity, confidentiality, and privacy.
  2. Regular Audits: We undergo regular audits and assessments to ensure that our security and compliance practices are up to date and effective. These audits may include internal assessments as well as third-party audits conducted by independent experts.
  3. Data Handling Policies: We have established comprehensive data handling and privacy policies that guide our employees and partners in the proper handling and protection of your data.
  4. Data Protection Officer: Share With Marvin designates a Data Protection Officer (DPO) responsible for overseeing data protection and privacy compliance.
  5. Customer Data Control: We provide you with tools and features to help you manage your data within our platform, including data export and deletion functionalities, giving you more control over your data.
  6. Third-Party Vendors: In cases where we engage third-party vendors for specific services, we ensure that they also adhere to necessary compliance standards and data protection requirements.

Rest assured, we are committed to maintaining the highest levels of compliance and data security to protect your valuable information. If you have specific compliance-related questions or require more detailed information about our adherence to a particular standard, please feel free to reach out to our compliance team or support team. Your trust in our commitment to data security is of utmost importance to us.

3. How is user authentication and access control managed?

Ensuring the security of user accounts and controlling access to our platform is a top priority at Share With Marvin. We employ robust authentication and access control measures to safeguard your data. Here’s an overview of how we manage user authentication and access control:

  1. User Authentication:
    • Secure Passwords: Users are required to create strong, unique passwords for their accounts. We encourage the use of complex passwords with a mix of characters.
    • OAuth and Single Sign-On (SSO): We support OAuth and SSO integrations, allowing users to log in securely through their trusted identity providers.
  2. Access Control:
    • Role-Based Access Control (RBAC): We implement RBAC, which assigns specific roles to users based on their responsibilities. Each role has a predefined set of permissions, ensuring that users can only access the features and data relevant to their role.
    • Granular Permissions: Our access control system provides granular control over user permissions. Administrators can finely tune permissions to grant or restrict access at a detailed level.
    • Audit Trails: We maintain detailed logs of user activities and access attempts. These audit trails help us track and investigate any suspicious or unauthorized activities.
  3. Account Lockout and Suspicious Activity Monitoring:
    • Account Lockout Policies: To protect against brute-force attacks, we have account lockout policies in place that temporarily lock accounts after multiple failed login attempts.
    • Suspicious Activity Monitoring: Our systems are equipped to monitor and detect suspicious login attempts and unusual account activity. When such activity is detected, we take appropriate security measures.
  4. Regular Security Reviews: Our security team conducts regular reviews and assessments of our authentication and access control mechanisms to identify and address any vulnerabilities or weaknesses.
  5. User Education: We provide resources and guidelines to educate users about best practices for account security, including password management and recognizing phishing attempts.

Your security is important to us, and we are committed to maintaining a secure authentication and access control environment. If you have specific questions about our authentication methods or access control policies, please don’t hesitate to reach out to our support team for further information or assistance. Your peace of mind regarding your account’s security is our top priority.

4. What is the SaaS provider's data retention and deletion policy?

At Share With Marvin, we understand the importance of data retention and deletion policies in safeguarding your data and ensuring compliance with data protection regulations. Here is an overview of our data retention and deletion policy:

Data Retention:

  • We retain customer data for the duration of your subscription or as required by applicable legal and regulatory requirements.
  • The specific retention periods may vary depending on the type of data and the services provided. For example, transactional data may have a shorter retention period than user account information.
  • We regularly review and assess our data retention practices to ensure they align with business needs and legal obligations.

Data Deletion:

  • We offer users the ability to delete their data from our platform when they choose to discontinue using our services.
  • Upon request, or when an account is terminated, we initiate the data deletion process. This process includes permanently removing all user data from our active systems and backups in a secure manner.
  • Deletion requests are typically processed within a reasonable timeframe in accordance with applicable laws.

Backup Data:

  • We maintain backup copies of customer data for disaster recovery purposes. These backups are securely stored and have their own retention policies.
  • Backup data is not actively used for day-to-day operations, and access to it is strictly controlled.

Compliance with Regulations:

  • Our data retention and deletion policies are designed to align with applicable data protection laws and regulations, such as GDPR, HIPAA, and other relevant standards.
  • We regularly review and update our policies to remain compliant with evolving regulations.

If you have specific questions or requests regarding your data, including data deletion or export, please don’t hesitate to contact our support team. We are dedicated to ensuring the responsible handling of your data and providing transparency about our data management practices. Your data privacy and security are paramount to us.

User Support & Training

Support and Training: Your Success Matters

1. How can I get help or support about using Marvin?

We’re here to assist you whenever you have questions or encounter issues while using Marvin. Here are the various support channels available to you:

  1. Customer Support Portal: You can access our customer support portal 24/7. Simply log in to your account, and you’ll find a dedicated support section where you can submit enquiries, report issues, or request assistance.
  2. Email Support: You can reach out to our support team via email at [support@sharewithmarvin.io]. Our support staff will promptly respond to your enquiries and provide assistance with any product-related questions or issues you may have.
  3. Live Chat: If you prefer real-time assistance, our live chat feature allows you to chat directly with a support representative during our business hours.
  4. Knowledge Base and FAQs: To help you find quick answers, we maintain an extensive knowledge base and frequently asked questions (FAQ) section on our website. You can search for solutions to common issues and access helpful articles and guides.
  5. Webinars and Training: We regularly conduct webinars and training sessions to help users become proficient with Marvin. Keep an eye on our announcements for upcoming sessions.
  6. Documentation: Detailed product documentation & videos are available online, providing step-by-step guides and tutorials on various features and functionalities.
  7. Onboarding Assistance: If you’re on our Enterprise Plan and new to our platform, we offer onboarding assistance to help you get started quickly. Contact our onboarding team to schedule a personalized onboarding session.

Rest assured that we are committed to providing timely and effective support to ensure your experience with Marvin is as smooth as possible. Whether you have a question, need assistance, or encounter an issue, our support team is here to help you every step of the way. Feel free to reach out via your preferred channel, and we’ll be glad to assist you. Your satisfaction and success are our priorities.

2. What training resources are available on how to use Marvin?

We understand that effective training is essential for our users to make the most of Marvin. We offer a range of training resources to support your learning process:

  1. Video Tutorials: We have a library of video tutorials that cover various aspects of our the product. These videos provide step-by-step instructions and visual demonstrations to help you understand key features and workflows.
  2. Documentation and User Guides: Our comprehensive documentation and user guides are available online. These resources offer detailed explanations, best practices, and tips for using the product efficiently. You can access them at any time for reference.
  3. Webinars and Live Training Sessions: We regularly host live webinars and training sessions conducted by our product experts. These sessions cover specific topics, answer questions, and provide an interactive learning experience. Keep an eye on our announcements for upcoming sessions.
  4. Online Help Center: Our online help center is a central hub for articles, FAQs, and troubleshooting guides. You can search for solutions to common problems and find answers to frequently asked questions.
  5. Customer Support: Our dedicated customer support team is available to assist you with any questions or issues you encounter while using our product. You can reach out via email, live chat, or phone for personalized assistance.
  6. In-App Guidance: Marvin includes in-app tooltips, guided tours, or on-screen prompts to assist you as you navigate through the platform. These contextual aids are designed to enhance your user experience and learning.
  7. Custom Training Solutions: For organizations with specific training needs or large user groups, we offer custom training solutions tailored to your requirements. Contact our support team to discuss customized training options.
  8. Feedback and Suggestions: We value your feedback and continuously work to improve the user experience. If you have suggestions or requests for additional training materials, please let us know, and we’ll consider them in our future training offerings.

We are committed to providing the resources and support you need to become proficient with Marvin. Whether you prefer self-paced learning or interactive training sessions, we have options to accommodate your learning style. If you have specific training-related questions or need guidance, don’t hesitate to reach out to our support team. Your success with our product is our ultimate goal, and we’re here to help you achieve it.

3. Is there a knowledge base or FAQ section?

Yes, we have a comprehensive knowledge base and an extensive FAQ section to assist you in finding answers to common questions and resolving issues independently. Here’s how you can access and utilize these valuable resources:

  1. Knowledge Base: Our knowledge base is a repository of articles and guides that cover a wide range of topics related to our SaaS product. You can access it by visiting [knowledgebaseURL] or navigating to the “Help” or “Support” section within our application.
  2. FAQ Section: Our FAQ section is specifically designed to address common questions and concerns that users may encounter. It provides concise answers to frequently asked questions. You can find the FAQ section on our website or within the product interface.
  3. Search Functionality: To quickly locate information, both the knowledge base and FAQ section offer a search bar. Simply enter keywords or phrases related to your query, and the system will provide relevant articles and answers.
  4. Browse by Category: You can browse articles and FAQs by categories or topics of interest. This allows you to explore information that is organized in a way that aligns with your specific needs.
  5. Troubleshooting Guides: In addition to answering common questions, our knowledge base contains troubleshooting guides that offer step-by-step instructions for resolving specific issues. These guides are designed to assist you in addressing challenges you may encounter while using our product.
  6. Regular Updates: We continually update our knowledge base and FAQs to provide the most up-to-date information and solutions. If you can’t find an answer to your question, please let us know, and we’ll consider it for inclusion in our resources.
  7. Feedback and Suggestions: If you have suggestions for improving our knowledge base or FAQ section, or if you come across an issue that needs clarification, please feel free to provide feedback. Your input helps us enhance the quality of our support materials.

Our knowledge base and FAQ section are valuable self-service resources that can save you time and empower you to resolve issues on your own. If you ever need further assistance or have specific questions that are not covered in these resources, our customer support team is always available to provide personalized assistance. Your success with Marvin is important to us, and we’re dedicated to providing you with the tools and information you need for a smooth experience.

4. Do you offer onboarding or implementation support to help me set up?

Yes, we do offer onboarding and implementation support services to ensure a smooth setup and configuration of our SaaS product tailored to your specific requirements. Please note that this service is chargeable and can be arranged by contacting our support team. Here’s how it works:

  1. Assessment: To begin, we’ll assess your unique needs and goals. This may involve discussions with our onboarding specialists to gain a clear understanding of your business processes and how our product can best align with them.
  2. Customization: Based on the assessment, we’ll work with you to customize the product to meet your specific needs. This may include configuring settings, creating custom workflows, and integrating with other tools or systems.
  3. Training: Our onboarding and implementation support often includes training sessions to ensure your team is proficient in using the product effectively. Training can be conducted remotely or on-site, depending on your preference.
  4. Ongoing Support: Throughout the onboarding process and beyond, our support team will be available to address any questions or issues that may arise. You can rely on us for continuous support as you get up and running.
  5. Cost: Onboarding and implementation support is a chargeable service. The cost varies depending on the complexity of your implementation and the level of customization required. Please contact our support team to discuss pricing and to arrange these services.
  6. Scheduling: To schedule onboarding and implementation support, simply reach out to our support team. They will work with you to coordinate the timing and details of the services based on your availability and needs.

Our onboarding and implementation support services are designed to ensure that you get the most value from our SaaS product from day one. We understand that each organization is unique, and our goal is to tailor the product to meet your specific requirements. If you have any questions or if you’re interested in arranging onboarding and implementation support, please don’t hesitate to get in touch with our support team. We’re here to assist you in making a successful transition to Marvin. Your satisfaction and success are our priorities.

Collaboration & Teamwork

Fostering Collaboration and Teamwork with Marvin

1. . How does Marvin facilitate collaboration among team members?

Marvin offers robust collaboration features that allow team members to work seamlessly together. With features like role-based access control, content sharing, and commenting, you can assign tasks, review content drafts, and collaborate on social media campaigns within the platform. This ensures that your team stays organized, efficient, and aligned on your social media strategy.  Collaboration is available on all plans except the Starter plan

2. Can I invite team members or colleagues to join my Marvin account?

Absolutely! Marvin is designed for collaboration, and you can easily invite team members or colleagues to join your account. You can assign different roles and permissions to each team member, ensuring that they have the appropriate level of access to the platform. Collaborate, plan, and execute your social media campaigns with your entire team in one centralized platform.

3. How does Marvin handle content approval workflows?

Marvin offers content approval workflows that allow you to define the review process for your social media content. On our Enterprise plan the workflow is fully customisable and you can designate approvers, set review stages, and receive notifications when content is ready for approval.

This feature ensures that all content meets your brand’s standards and messaging before it goes live.  Approval is not available on the Starter plan since this plan only supports a single user.

4. Can I track the activity and contributions of team members within Marvin?

Yes, you can track the activity and contributions of team members using Marvin’s activity logs and reporting features. You’ll have visibility into who created, edited, or published content, making it easy to monitor progress and measure individual and team performance. This transparency is invaluable for effective collaboration and project management.

Integration & Compatibility

Seamless Integration and Compatibility

1. Can I integrate Marvin with my existing social media accounts and platforms?

Yes, Marvin is designed to integrate seamlessly with popular social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and more. You can connect your social media accounts to Marvin, making it easy to manage and publish content across multiple platforms from one centralized dashboard.

2. Does Marvin offer integration with third-party tools?

Currently Marvin is integrated with Grammarly to support spelling and grammar checking.  As the product is developed further we intend to integrate with a vast array of 3rd party tools

3. s Marvin compatible with both desktop and mobile devices?

Yes, Marvin is accessible on both desktop and mobile devices. You can use Marvin’s web-based platform on your computer, and we also developing mobile apps for iOS and Android devices. These will  ensure that you can manage your social media content and collaborate with your team from anywhere, whether you’re in the office or on the go.

4. Can I customize Marvin to match my brand's specific needs and workflows?

Absolutely. Marvin offers extensive customization options, including the ability to create custom workflows, content templates, and branding guidelines. You can tailor Marvin to align with your brand’s unique content creation and approval processes, ensuring that it fits seamlessly into your workflow.  Check out our Pricing page for which customization features are available on each plan.

Billing & Payments

Billing and Payments: Managing Your Marvin Account

1. How does Marvin's billing work?

Marvin operates on a subscription-based billing model. You can choose from our available subscription plans, each with its features and pricing. You will be billed on a recurring basis, monthly or annually, depending on your subscription choice. You can view and manage your billing information in your Marvin account settings.

2. What payment methods does Marvin accept?

Marvin accepts major credit cards, including Visa, MasterCard, American Express, and Discover, for payment. Please ensure that your payment method is up to date to avoid any service interruptions.

3. Can I change or upgrade my subscription plan?

Yes, you can change or upgrade your subscription plan at any time. If you find that your needs have changed, you can easily switch to a plan that better suits your requirements. Marvin will prorate the charges based on the time left in your current billing cycle, and the new plan’s pricing will apply from your next billing date.

4. What happens if I need to cancel my Marvin subscription?

You can cancel your Marvin subscription at any time, and there are no long-term contracts or cancellation fees. If you cancel before your billing cycle ends, you will continue to have access to Marvin’s features until the end of your current billing period. After that, your account will be made inactive but you can choose to re-subscribe at any time.

Updates & Roadmap

What's Next for Marvin?

1. How often does Marvin release updates and new features?

Marvin is committed to continuously improving and enhancing our platform. We typically release regular updates and new features to our users. The frequency of updates may vary, but we aim to keep our users informed about upcoming changes through announcements and release notes.

2. How can I stay informed about the latest updates and feature releases?

To stay updated on Marvin’s latest developments, you can check our “What’s New” section within the platform. Additionally, you can subscribe to our newsletter or follow us on our official social media channels for announcements about new features, improvements, and upcoming releases.

3. Does Marvin have a public roadmap that outlines future developments?

Yes, we maintain a public roadmap that provides insights into our planned features and enhancements. This roadmap helps you understand our vision for the future and gives you a sense of what you can expect from Marvin in upcoming releases. You can access the roadmap on our website or within the platform.

4. Can users provide feedback and suggestions for Marvin's development?

Absolutely! We value user feedback and actively encourage our users to share their suggestions and ideas. You can submit feedback and feature requests through our platform or contact our support team. Your input helps us prioritize and shape the future of Marvin to better meet your needs.

Marvin For Agencies

Tailored Solutions for Your Content Creation & Management Business

1. Is Marvin suitable for digital marketing agencies managing multiple client accounts?

Absolutely. Marvin is an ideal solution for digital marketing agencies. It offers robust multi-account management features that allow agencies to efficiently handle and coordinate social media campaigns for multiple clients from a single dashboard. You can set up separate workspaces for each client, ensuring secure and organized management.

2. Can I grant different levels of access to team members and clients within Marvin?

Yes, you can. Marvin offers role-based access control, which allows you to assign different permissions to team members and clients. You have full control over who can view, edit, and publish content for each client’s account. This ensures data privacy and allows you to collaborate seamlessly with clients and your internal team.

3. How does Marvin help agencies streamline reporting and analytics for clients?

Marvin simplifies reporting and analytics by providing comprehensive insights into social media performance. You can generate customized reports for each client, highlighting key metrics and campaign results. These reports can be easily shared with clients, demonstrating the impact of your social media efforts and enhancing transparency.

4. Can agencies white-label Marvin to maintain brand consistency for clients?

Yes, Marvin offers white-labeling options that allow agencies to maintain brand consistency while using the platform. You can customize Marvin’s appearance, including logos and color schemes, to match your agency’s branding or the branding of individual clients. This provides a seamless experience for both your team and clients.

Help & Support

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Documentation

Helpful information about setup, features, and options.

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Video Tutorials

Learn how to use the theme with video tutorials.

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Users Community

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